Privacy Statement on iCare

Huawei Technologies Co., Ltd. and its affiliates worldwide (hereinafter referred to as "Huawei", "We" and "Our") We understand the importance of privacy to you and respect your privacy. iCare is developed by Huawei Technologies Co., Ltd. (Registration: Huawei Headquarters Office Building, Bantian, Longgang District, Shenzhen, Guangdong Province, China) As a personal data processor, provide applications (or services) for managing technical service requests and spare parts service requests of Carrier BG customers in a unified manner. (hereinafter referred to as "iCare" or "the Application" or "the Service").

Please read and understand the Privacy Statement on iCare ("this Statement") before submitting your personal data to us. This statement is applicable to Huawei's websites, products, and services that display this privacy statement or are linked to this privacy statement.

We have developed this statement to help you understand the following:
1．How We Collect and Use Your Personal Data 2．How We Use Cookies and Similar Technologies 3. How We Disclose Personal Data 4．How to Access & Control Your Personal Data 5．How We Protect and Retain Your Personal Data 6. How We Process Children’s Personal Data 7. Third-party Providers and Their Services 8. International Transfers of Your Personal Data 9. Updates to this Statement 10. How to Contact Us
1. How We Collect and Use Your Personal Data
Personal data means any data that, either on its own or jointly with other data, can be used to identify a natural person. We may collect your personal data when you use iCare products and services or interact with us. You are not required to provide us with your personal data, but in some cases, if you choose not to do so, we may not be able to provide you with the relevant products or services or respond to or resolve your problems. We will only collect and use your personal data for the following purposes as described in this statement:

1.1 Huawei Employee Information


In order to fulfill your labor contract, we will collect the following information from you based on your work requirements:
Data Item Purpose
Account information W3 account, name, gender, phone number, email address, address, country, and time zone Registration, login, and authentication
Contact Information Name, gender, phone number, email address, position, country contact you;
sending you information about products and services that may be of interest to you;
Send the service satisfaction survey questionnaire to you.
sending you important notifications, such as notifications of operating system or application updates and installations;
Interaction Record Call recordings, emails, pictures, videos, attachments, and communication records sent online or offline Provides unified delivery management for technical service requests and spare parts service requests.
Device and log information Device type, device name or model, device identifier, operating system type and version, browser type and version, screen resolution, language setting, IP address, Mac address, UUID/IMEI, mobile device network information, hardware information, and carrier Carrier home location, application fault logs, operation logs, and access logs,Huawei obtains the system installation list Provide you with personalized user experiences and personalized content;
conducting internal audits, data analysis and research to improve our products and services;
Provides technical support for troubleshooting and locating problems.
Fulfill legal obligations, ensure reliable, secure and stable operation of products or services, and optimize products and services, etc.

1.2 Partner Employee Information


With your consent, we will collect the following information for you to fulfill the contract between your enterprise and Huawei:
Data Item Purpose
Account information Uniportal account, name, gender, phone number, email address, country, time zone, and company name Registration, login, and authentication
Contact Information Name, gender, phone number, email address, position, company name, country, notification method, and survey method contact you;
send you information about products and services that may be of interest to you;
Send the service satisfaction survey questionnaire to you.
Send you important notifications, such as updates and installations of operating systems or applications;
Interaction record Call recordings, emails, pictures, videos, attachments, and communication records sent online or offline Provide unified delivery management for technical service requests and spare parts service requests.
Device and log information Device type, device name or model, device identifier, operating system type and version, browser type and version, screen resolution, language setting, IP address, Mac address, UUID/IMEI, mobile device network information, hardware information, operator, Carrier home location, application fault logs, operation logs, and access logs,Huawei obtains the system installation list Provide personalized user experiences and personalized content.
conducting internal audits, data analysis and research to improve our products and services;
Provide technical support for you to locate and locate problems.
Fulfill legal obligations, ensure reliable, safe and stable operation of products or services, and optimize products and services.

1.3 Commercial Customer Contact Information


With your consent, we will collect the following information for the business activities between your enterprise and Huawei:
Data Item Purpose
Account information Uniportal account, name, gender, phone number, email address, country, time zone, and company name Registration, login, and authentication
Contact Information Name, gender, phone number, email address, position, company name, country, notification method, and survey method contact you;
send you information about products and services that may be of interest to you;
Send a survey questionnaire on service satisfaction to you.
Send you important notifications, such as updates and installations of operating systems or applications;
Interaction record Call recordings, emails, pictures, videos, attachments, and communication records sent online or offline Provide unified delivery management for technical service requests and spare parts service requests.
Device and log information Device type, device name or model, device identifier, operating system type and version, browser type and version, screen resolution, language setting, IP address, Mac address, UUID/IMEI, mobile device network information, hardware information, operator, Carrier home location, application fault logs, operation logs, and access logs,Huawei obtains the system installation list Provide personalized user experiences and personalized content.
conducting internal audits, data analysis and research to improve our products and services;
Provide technical support for troubleshooting and locating problems.
Fulfill legal obligations, ensure reliable and stable operation of products or services, and optimize products and services.


2.How We Use Cookies and Similar Technologies

2.1 Cookie


Cookies are plain text files stored on a computer or mobile device by a network server. The contents of a cookie can only be retrieved or read by the server that created it. Each cookie is unique to your web browser or mobile application. Cookies typically contain identifiers, site names, and some numbers and characters.
We enable cookies for the same purpose that most websites or Internet service providers enable cookies, namely to improve the user experience. With cookies, the app is able to remember a user's single access (using session cookies) or multiple accesses (using permanent cookies). Cookies enable the app to save settings such as the language, font size and other browsing preferences of a computer or mobile device. This means that you do not have to reconfigure user preferences on each visit. If an app does not use cookies, the app treats the user as a new visitor each time they open a web page. We will not use cookies for any purpose other than those stated in this statement. You can manage or delete cookies according to your preferences. For more information, see https://www.aboutcookies.org/You can clear all cookies saved on your endpoint, and most web browsers have a feature to block cookies. But if you do, you'll need to change the user settings yourself each time you visit our app. For more information on how to change your browser settings, please visit the following link:
Internet Explorer： http://support.microsoft.com/kb/260971 Google Chrome： https://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647&p=cpn_cookies Mozilla Firefox： http://support.mozilla.org/en-US/kb/Cookies Safari： http://support.apple.com/kb/PH5042 Opera： http://www.opera.com/browser/tutorials/security/privacy/

3.How We Disclose Your Personal Data
Generally, we do not disclose your personal data, except in the following scenarios:
(1) In the event that certain services are provided by one of our authorized partners, we will share your personal data with that partner as described in this statement. For example, if a partner is entrusted with handling hotlines, sending emails, or providing technical support on our behalf, we may require the partner to use your personal data only to provide services to you on our behalf;
(2) We may disclose your personal data between Huawei's affiliates. We will only disclose your data within Huawei's affiliates for specific, explicit and lawful purposes, and will only disclose data necessary to provide the Services. For example, when registering a Huawei ID, we need to verify the uniqueness of the account to be registered to avoid repeated registration.
(3) We may also disclose your personal data to relevant law enforcement authorities or other governmental authorities when required by applicable laws or in response to legal proceedings.
(4) We also disclose your data where there is a reasonable need, such as for the purpose of enforcing a contract and where we believe disclosure is necessary and appropriate to prevent bodily injury or property damage or to investigate possible or actual unlawful conduct.

4.How to Access & Control Your Personal Data
You should ensure that all personal data submitted is accurate. We make every effort to maintain the accuracy and integrity of our personal data and to keep it up to date.
You may (1) have the right to access and copy certain personal data held by us about you, as required by applicable law; (2) Request us to update or correct your inaccurate personal data; (3) Deny or restrict us from using your personal data; (4) Request us to delete your personal data; (5) We are required to explain the rules for processing personal data. If you wish to exercise the relevant rights, please https://www.huawei.com/us/personal-data-request Feedback to us online. You may need to provide a written request for safety. We may decline to process requests if we have reasonable grounds to believe that they are deceptive, unfulamentable, or impair the privacy of others. You also have the right to withdraw your consent at any time when we process your personal data based on your consent, as required by applicable law. However, the withdrawal of consent will not affect the legality and validity of our processing of your personal data based on your consent prior to the withdrawal, nor will it affect our processing of your personal data based on any other appropriate and legitimate basis.

5.How We Protect and Retain Your Personal data
We value the security of personal data. We employ appropriate physical, administrative and technical safeguards to protect your personal data from unauthorized access, disclosure, use, modification, damage or loss. For example, we use encryption technology to ensure data confidentiality; we use protection mechanisms to protect our data from malicious attacks; we will deploy access control mechanisms to ensure that only authorized personnel have access to personal data; and we conduct security and privacy training sessions to enhance employee awareness of the importance of protecting personal data. We do our best to protect your personal data, but please note that no security measures are in a position to be invulnerable.
We will retain your personal data for the period necessary to achieve the purposes stated in the Cost Statement, unless the retention period is required by law or may be extended or permitted by law. Because the storage period of data may vary depending on different scenarios and products and services, the criteria we use to determine the retention period include the time that personal data needs to be retained to complete the business purpose, including providing products and services, and maintaining corresponding transaction and business records. Manage and improve the performance and quality of products and services, ensure the security of systems and products and services, respond to possible user queries or complaints, and locate problems. Whether the user agrees to a longer retention period; Whether there are special requirements for data retention in laws and contracts.
After you deregister your account, we will stop providing products and services based on your account. We will retain your account information for one week, and then delete or anonymize your personal data unless otherwise required by law.
To handle possible user queries, complaints, or fault locating, we will retain your device and log information for three years after the access is complete, and then delete or anonymize it.
To provide you with better products and services and maintain corresponding business records, we will retain your contact information for five years after no new business records are added, and then delete or anonymize it.

6.How We Process Children's Personal Data
Our products and services are for adults and do not involve the processing of personal data of children.

7.Third Party Providers and Their Services
To ensure a smooth business experience, you may receive content or web links from third parties (hereinafter referred to as "third parties") outside Huawei and its partners. We have no control over such third parties. You can choose whether to access links, content, products, and services provided by third parties.
We have no control over the privacy and data protection statements of third parties, and such third parties are not bound by this statement. Before submitting personal data to a third party, please refer to the privacy statement of those third parties.
Third-party SDK Specific functions Obtained Information Privacy Statement Address
Baidu Map SDK Service functions that require user addresses, such as adding addresses and applying for spare parts 1. Device information (including the IMEI, Mac address, OS version, device brand and model, device configuration, and application information (application name) 1. IDFV: To provide services, trace, troubleshoot, diagnose, and collect statistics on various problems in the services to ensure the normal running of products and services.
2. Network status (e.g. mobile network, WiFi network, or no network status) to determine whether there is a network. If the network status changes, re-authentication is required. 		https://lbs.baidu.com/index.php?title=openprivacy
Aurora SDK The background pushes messages to customers 1. Device parameters and system information, which are used to identify the device type, device model, and system version of a user to ensure accurate message delivery.
2. The device identifier is used to identify a unique user, ensuring accurate delivery of push messages.
3. Network information and location information are used to optimize network connection requests between the SDK and Aurora server to ensure service stability and continuity.
4. App list and active status information. After the Aurora Push SDK is integrated into different apps by different developers, we use the combined link technology for technical push. When push links of multiple apps on a device are active at the same time, we randomly combine them into one link. To save power and traffic for users 		https://www.jiguang.cn/license/privacy


8.International Transfers of Your Personal Data
We are a multinational company, which means that your personal data collected by us may be processed in or accessed from countries in which you use your products or services, other countries in which Huawei or its affiliates, subsidiaries or service providers or business partners have offices. Data protection laws may differ in these countries. In such cases, we will take steps to ensure that the data we collect is processed in accordance with the requirements of this statement and applicable laws.
Including when the personal data of a data subject located in the EU is transferred to a country or region with an equivalent data protection level that is not recognized by the EU, we may use various legal mechanisms, such as signing standard contractual clauses approved by the European Commission or requesting your consent to the cross-border transfer of personal data. or implement security measures such as data anonymization before cross-border data transfers. You can http://www.huawei.com/en/personal-data-request Obtain a copy of the EU standard contract terms.
Personal data collected and processed by us in the operation of the People's Republic of China will be stored within the People's Republic of China.

9.Updates to this Statement
We reserve the right to update or amend this statement at any time. If our privacy statement changes, we will post the latest privacy statement here. If we make significant changes to our privacy statement, we will send you a notice of the change via website posting or by separate email notification.

10.How to Contact Us
If you have any privacy complaints or questions to contact Huawei Data Protection Officer, please https://www.huawei.com/cn/personal-data-request Generally, we will reply within fifteen working days. If you are dissatisfied with our reply, especially if our personal data processing has damaged your legitimate rights and interests, you may also file a complaint or report to the regulatory authorities such as Net Information, Telecommunications, Public Security, Industry and Commerce.
Last update：May 2022